What happens if two promos overlap?

The most specific rule wins: specific dates beat recurring schedules, and narrower table or time targeting beats broader rules. If two promos are equally specific and their schedules overlap, CuePoint won’t let you save the second one — you’ll be asked to narrow it instead.

Do member discounts stack with promo rates?

That’s your call, per rule. Each promo has a setting that controls whether membership discounts apply on top of it. Allow stacking on a slow-afternoon promo, or turn it off where the promo is already your best price.

Can I run a promo on just the first hour?

Yes. First-segment mode applies the promo rate to the first stretch of the session — 60 minutes by default, configurable — and the rest bills at your base rate. The receipt shows each segment as its own line.

If I change my rates, what happens to old receipts?

Nothing. Every session stores a snapshot of the rate it was billed under. Editing or deactivating rules only affects new sessions — history, receipts, and disputes stay on the numbers the customer actually paid.

Happy hour pricing that runs itself — no staff math, no arguments

CuePoint applies the right rate for the day, time, and table automatically — happy hour, weekday afternoons, overnight sessions. Staff start the session; the system does the pricing.

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The problem

What halls deal with every day

Off-peak pricing is how halls fill dead hours — cheaper weekday afternoons, a happy hour before the evening rush, graveyard rates for the late crowd. But in most halls, those rates live on a whiteboard and in staff memory. The cashier has to remember which rate applies right now, and every shift change is a chance to get it wrong.

Manual promos leak in both directions. A cashier applies the weekday discount on a Saturday night and you quietly give away your busiest hours. Or a new hire charges full price during happy hour and your regulars feel cheated at checkout. Overnight rates are the worst case: the window crosses midnight, so “which day’s rate is this?” becomes a 3 AM judgment call.

And once a discount depends on who’s behind the counter, your numbers stop meaning anything. You can’t tell promo hours from undercharging, and a customer who was quoted one price and billed another doesn’t care whose math was wrong.

The solution

How CuePoint solves this

CuePoint lets you define promo rates with real conditions: which table types, which weekdays, which time window — and optionally a date range for limited-time offers. A window can cross midnight: a 10 PM–4 AM graveyard rate is one rule, attached to the night it starts. When staff open a table, the system checks the date and time and applies the right rate. Nobody chooses.

Promos don’t have to cover the whole session. First-segment mode applies the promo to the first stretch of play — a first-hour rate, for example — and bills the rest at your base rate, with the split shown line by line on the receipt. If players move to another table mid-session, staff transfer the session and the clock carries over — the rate for the new table resolves automatically.

Rules can’t silently fight each other. When promos overlap, the most specific rule wins by a fixed precedence — and CuePoint refuses to save two rules it can’t tell apart. Before anything goes live, the pricing preview shows the exact rate for any table type, date, time, and member or walk-in. And the rate each session actually used is stored with that session, so editing your rates never changes old receipts.

Key features

What you get

Promo windows that match real schedules

Weekday and time conditions, date ranges for limited offers, and overnight windows that cross midnight — one rule per promo.

First-hour promo mode

Apply the promo to the first segment of play only — 60 minutes by default, configurable — then bill the rest at base rate.

No double-booked rules

Conflict validation rejects two promos with the same precedence and overlapping schedules. The most specific rule wins, deterministically.

Try before you save

The pricing preview shows the resolved rate for any table type, date, time, and member or walk-in mode — before customers see it.

Receipts that never change

Each session stores a snapshot of the rate it resolved. Edit your rules anytime — history and disputes stay on the old numbers.

FAQ

Common questions

Yes. Set a window like 10 PM to 4 AM and it runs as one continuous rate into the next morning. The weekday condition refers to the night the window starts — a Friday overnight promo covers Friday 10 PM through Saturday 4 AM.

Set your happy hour once — then let it run itself

Create your account, then choose Free or try Pro for 14 days.

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