Getting Started
No. CuePoint runs in a modern browser, so there is no desktop installer, app store download, or local server to maintain. That matters for billiard halls because staff can use the device already at the counter, whether it is a laptop, tablet, or phone. Updates are handled on the web, so new features and fixes appear without reinstalling anything. For example, a small hall can set up on a cashier laptop today and later add a tablet for the floor without changing systems. Start by creating an account, then open CuePoint from the device your staff will actually use during a shift.
Most halls can complete the first setup in about 15 minutes. The basic setup is table names, hourly rates, staff accounts, and the products you sell most often at checkout. You do not need to import years of history before opening your first table session. For example, a four-table hall can add Table 1 through Table 4, set a standard hourly rate, add drinks or cue rentals, and run a live session the same day. You can refine rates, products, roles, and reports later as the hall gets used to the routine.
Yes. You can create an account without a credit card, then choose either the Free plan or a 14-day Pro trial before entering the app. The point is to let you test real table sessions, checkout flow, staff access, and reports before committing to a paid plan. A small operator can stay on Free for a two-table setup, while a larger hall can use the trial to test higher limits and advanced features. For example, run a Friday night shift in CuePoint and compare the report against your usual logbook. After the trial, choose the plan that fits your actual usage.
CuePoint requires an active internet connection to operate. It is a cloud-based platform, so running table timers and checkout records live on the server rather than only on one local device. If your connection drops briefly during an active session, the timer keeps running on our servers and catches up on your screen when the connection returns. Staff cannot reliably start new sessions or complete checkouts while offline, so halls with unstable internet should keep a mobile data backup available. For example, a counter phone with cellular data can keep operations moving during a short router outage. Expect normal operation to resume automatically once connectivity is restored.
CuePoint runs on any device with a modern browser. That includes phones, tablets, laptops, and desktop computers, so your hall does not need dedicated POS hardware to begin. The browser-based setup is useful for Philippine and small-hall operations where the counter device may change by shift or budget. For example, an owner can check reports from a laptop while a cashier runs sessions on a tablet at the front desk. There is no app store download; CuePoint runs in the browser. Use the device with the most reliable screen, printer connection, and internet access for daily checkout.
Yes. CuePoint supports multiple staff accounts according to the limits of your plan. Each user signs in separately, so owners can control who has access instead of sharing one counter password across the team. This matters when one cashier is opening tables while another is preparing checkout or reviewing reservations. For example, a manager can monitor floor activity from one device while a cashier closes Table 4 from another device. Owner, manager, and staff roles keep sensitive settings and reports away from staff who only need daily operations. Invite staff from the dashboard and assign the role that matches their job.
Yes. CuePoint support is available through the contact page, and new halls can request guided setup help. Support is handled by the team building the product, so questions about rates, checkout, or reports do not get passed through a generic script. This is especially useful when your hall has local operating details such as mixed pool and snooker tables, custom payment labels, or manual receipt requirements. For example, if you are not sure how to model a minimum charge or promo rate, we can help you choose the cleanest setup. Contact support with your hall size and daily routine, then expect practical setup guidance.
Yes. Add bar tables next to your billiard tables. A bar table has no timer: its bill opens with the first item, staff and customers add to it through the night, and it settles at checkout like everything else. Billiard tables keep billing by time on the same floor, and a finished game can be transferred to a bar table so its table time stays on the bill. It works the other way too: a bar bill can move to a billiard table to start a game, with the drinks still on the same bill. For example, a sports bar with three pool tables can run the bar seats as bar tables and the pool tables on timers, with one checkout and one set of reports. Bar tables are included on every plan and count toward your table limit.
No. CuePoint runs pool halls, snooker clubs, and bars with pool tables. The billiard tables bill by time, bar tables carry a bill with no timer, and QR ordering, open tabs, and the waitlist run the bar side, all on one checkout and one set of reports. If your hall runs other timed games alongside the tables, contact us and tell us how your floor works; we build for real operators.
Yes. Several CuePoint features started as a request from a hall, including half-hour pricing, player-count pricing, open tabs, and assembly items. If your hall works differently, open Support Center in the app, choose Idea, and describe what you need. Not on CuePoint yet? Use the contact page. We keep a public list of the requests we have shipped, with what each hall needed and what we built.
No. CuePoint and CuetPOS are unrelated products from different companies, despite the similar names. CuetPOS is a long-running billiards POS suite from Definitive Synergy, while CuePoint is an independent browser-based billiard hall management platform with a team based in the Philippines. The two products share no code, ownership, or affiliation. If you are evaluating both, the comparison page at cuepoint.cloud/compare/vs-cuetpos walks through the differences in day-to-day use, setup, and pricing so you can judge which fits your hall.
Billing & Plans
Paid CuePoint subscriptions are billed online through the checkout provider. The provider handles the price, currency, taxes, and payment flow, and CuePoint unlocks your plan once the payment is confirmed. This separation keeps your plan activation tied to confirmed billing rather than a browser redirect alone. For example, if you choose a paid plan, the app starts checkout, waits for the provider to confirm the payment, and then unlocks your plan. Larger operators can contact us if they need a different commercial arrangement. Review the pricing page first, then create an account to choose the plan inside the app.
When a Pro trial ends, CuePoint gives a grace period before reducing access to Free plan limits. Your data is not deleted just because the trial ended. The practical effect is that existing records remain available, but new actions must fit the plan you are on. For example, if you tested more tables during the trial than Free allows, you may need to upgrade before continuing full operations with that larger setup. This protects the hall from sudden data loss while still enforcing plan limits. Before the trial ends, check your usage and choose Free or a paid plan.
Yes. You can change plans as your hall grows or as your operating needs change. Upgrades are meant for cases where you need more tables, staff accounts, reporting history, products, or membership features. Downgrades are handled more carefully because your existing setup may exceed the lower plan's limits. For example, an eight-table hall should not downgrade to a plan meant for two tables without expecting restrictions on new actions. Your historical data remains part of the account, but the active plan controls what you can do next. Change plans from billing when your real usage shows the need.
If a paid subscription expires, CuePoint keeps the account accessible through a grace period before moving it down to Free plan behavior. The goal is to avoid operational panic if a payment fails or an owner needs time to update billing. No data is deleted as part of the automatic move, but Free plan limits apply after the grace period. For example, reports and records remain useful, but opening additional tables beyond the Free limit may be blocked. This gives the owner time to export data, fix billing, or choose a lower operating setup. Update billing promptly if you need paid-plan capacity to continue.
Plans mainly differ by capacity and advanced features. Higher plans increase limits such as tables, staff accounts, products, memberships, and report history, while also enabling features that larger halls need more often. The Free plan is intended for a small setup or long-term trial, not for a busy full-size hall. For example, a two-table practice room can run on Free, while an eight-table hall with several cashiers needs a paid plan to avoid limits. This keeps the entry path simple without forcing every operator into the same package. Compare the pricing page against your actual table count and staff routine.
Yes. Annual plans are intended to cost less than paying month to month for the same plan. Annual billing works best for operators who have already tested CuePoint and know it fits their daily routine. The monthly option is better when you are still validating table setup, staff behavior, or reporting needs. For example, run the trial or one month of paid service first if you are unsure, then switch to annual once the hall is comfortable. The checkout provider shows the final amount before payment. Choose annual only when the savings are worth the longer commitment.
CuePoint subscription billing is controlled by the online checkout provider and is not the same thing as your hall's operating currency. The app can track your customer checkout, receipts, and reports using the currency your hall operates in, while subscription payment is handled separately. This prevents confusion between what your customers pay at the counter and what your business pays for software. For example, a Philippine hall can record table sessions and product sales in its local operating currency even though the software subscription is billed separately at the price the checkout shows. Always check the checkout screen for the exact subscription amount before paying.
Features & Limits
Table Sessions
CuePoint bills table time from the rate rules you set. A session starts when staff open a table and ends when they check it out, with elapsed time tracked automatically. You can choose exact time, 15-minute blocks, or 30-minute blocks, and you can add a minimum charge so short sessions still meet your floor price. For example, a 22-minute session can bill as exact time, one 30-minute block, or a 30-minute minimum depending on your setup. This removes the need for staff to watch clocks and calculate totals by hand. Set your rates once, then let checkout calculate the amount.
Yes. Staff can pause an active session and resume it later. The timer stops while paused, so the customer is charged for actual playing time rather than break time. This is useful when players step out, wait for friends, or ask staff to hold the table briefly. For example, if a session runs for 40 minutes, pauses for 10 minutes, and then resumes for another 20 minutes, only the active 60 minutes should count. The pause record also gives staff a clearer handoff during busy shifts. Use pause when the table is occupied but play should not be billed.
Yes. CuePoint can transfer a running session from one table to another without losing elapsed time or order data. This matters when customers switch from pool to snooker, a table needs maintenance, or staff need to rebalance the floor. The session continues under the same checkout record, so products and notes stay with the customer. For example, a group that started on Table 2 can move to a VIP table while keeping the same running bill. This avoids closing and reopening sessions just to change tables. Transfer the session instead of creating a duplicate record.
Yes. Each table can have its own rates. This lets a hall charge different prices for standard pool tables, snooker tables, VIP rooms, student promos, or any other table category. Staff do not need to remember the correct rate because the selected table already carries the right price. For example, Table 1 through Table 6 can use the standard rate while a private room uses a higher hourly rate with a longer minimum charge. This keeps pricing consistent even when staff change shifts. Set rates around how your hall actually sells table time.
A session is one table being opened, used, and closed in CuePoint. It records the table, start time, end time, duration, rate, checkout total, and any product orders attached to that visit. If the same table is opened three separate times in one day, those are three separate sessions. For example, Table 4 may have a noon practice session, an afternoon walk-in session, and an evening group session, each with its own timing and checkout record. This gives owners a reliable history instead of one vague daily table note. Treat each customer use of a table as its own session.
Bar Tables
Yes. A table is a table. Bar tables count toward the same limit as billiard tables on every plan, and bar tables themselves are not a paid add-on. For example, a Starter plan with a 6-table limit can run four billiard tables and two bar tables. Check the Tables row on the pricing page against your whole floor, bar tables included, when choosing a plan.
On Growth and Pro. Turn on QR ordering, print the bar table's code, and a customer can scan it and order before any bill exists. The first order opens the bill, and staff confirm or reject it before anything is added, the same approval step QR ordering uses on billiard tables. For example, a group at the bar can order a second round from their phone while staff keep control of what gets served and charged. On Free and Starter, staff add items to the bar table's bill from the table sidebar.
Yes. On the waitlist, tap "Add items" on the party's row and the products go on an open tab named after them. If they want to wait at the bar, sit them at a free bar table and their items move to that table's bill while they keep their place in line. When you seat them, the tab or bar bill moves onto the game in one step. Waitlist orders are on every plan.
Yes, two ways. Table themes (Growth and Pro) change the card colors for every table status; pick one of 14 ready-made themes in Business Settings and apply it to all tables or only some. Color tags (every plan) mark individual tables with one of eight colors, drawn as an edge stripe, a dot by the name, or a top band, so staff find the right table fast in Floor View and List View.
Checkout & POS
Yes. CuePoint includes a built-in POS for food, drinks, rentals, accessories, and other products your hall sells. Product orders can be added during a table session and then combined with table time at checkout. This prevents the common problem where table revenue is in a logbook while drinks are in a separate register. For example, a group can play for 90 minutes, order drinks, rent a cue, and pay one combined total when the table closes. Product sales also feed into reports and inventory where enabled. Add your common products first, then expand the catalog as staff get comfortable.
Yes. CuePoint lets you create custom payment method labels for the ways your hall accepts money. The label can be cash, card, bank transfer, store credit, or any local e-wallet your staff needs to record. CuePoint records the method for reporting, but it does not process the customer payment or connect to those payment networks. For example, if a customer pays by GCash, staff can mark the checkout as GCash after confirming payment outside CuePoint. This keeps your reports clear without pretending there is a direct wallet integration. Add labels that match how your cashiers actually work.
Yes. CuePoint receipts can be printed from the browser after checkout. The print flow uses the device and printer your browser can access, which may include ordinary office printers or thermal receipt printers depending on your setup. This is useful for halls that want a simple operational receipt for table time and product orders. For example, a cashier can close a session, print the receipt from the counter laptop, and hand it to the customer with the payment total. Printer behavior depends on the device, browser, and printer setup. Test printing during setup before relying on it during a busy shift.
No. CuePoint receipts are operational records for your billiard hall, not tax authority-certified receipts or invoices. They are designed to show table time, product orders, payment method, and checkout totals for daily operations. If your country or local tax rules require official fiscal receipts, you should continue using your compliant receipting or invoicing system alongside CuePoint. For example, a Philippine hall may use CuePoint to calculate the operational bill and still issue an official receipt through its approved process. This avoids overclaiming what the software does legally. Ask your accountant or local authority which official receipt process applies to your business.
You can void a completed transaction when a charge was entered incorrectly. Voided transactions remain marked in the system for traceability but are excluded from active revenue totals, so reports do not overstate the day's income. This is better than deleting records because owners can still see that a correction happened. For example, if a cashier accidentally charged the wrong table or added an extra product, the transaction can be voided and recorded properly instead of hidden. This creates a cleaner audit trail for shift reviews. Use voids for corrections, then re-checkout the customer with the correct details.
Reporting & Data
Reports open on a Summary tab: revenue, expenses, net, and transactions for any period, on one screen. Behind it you can review revenue breakdowns, a Profit & Loss view that lists every expense in its category, table utilization charted by hours or by revenue, product sales, membership activity, and loyalty points where you use them. Reports can be filtered by date range and exported to Excel or CSV within your plan's limits, which helps with owner review, accounting prep, or partner reporting. For example, you can compare table session revenue against bar sales for a Friday night and then export that period for your records. Start with the Summary, then review weekly patterns once enough data is collected.
CuePoint includes basic inventory tracking for products you sell through checkout. When an item is sold, stock can be deducted automatically, and low-stock thresholds can flag products that need restocking. This is designed for common hall inventory such as drinks, snacks, cue rentals, accessories, and consumables, not complex warehouse purchasing. For example, if staff sell five bottles of water during table sessions, the product count can decrease as those sales happen. Operators who need purchase orders, supplier ordering, or multi-warehouse management may still pair CuePoint with a dedicated inventory system. Use CuePoint for counter-level stock visibility first.
Yes. CuePoint supports base rates, promo rates, time-based pricing rules, rounding choices, and minimum charge rules. This lets a hall model different table prices without relying on staff memory at checkout. Promo rates can apply around the days or times you choose, while table-specific rates handle differences between standard, VIP, pool, and snooker tables. For example, you can run a weekday afternoon promo and still keep weekend evening rates at the normal price. The system applies the rule you set instead of asking cashiers to calculate it manually. Set the rules once, then review them when your pricing changes.
Coming Soon
Not yet. Reservations are currently managed by staff inside CuePoint, which keeps control at the counter and avoids unsupported self-service claims. A customer portal is on the roadmap, but it should not be treated as available until it ships. Today, staff can record bookings, view upcoming reservations, and coordinate table availability from the operational side. For example, when a customer messages your hall for an 8 PM table, staff can enter the booking and prepare around it. This is still a meaningful upgrade from notebooks and whiteboards. Use staff-managed reservations for now and contact us if self-booking is a priority.
CuePoint currently focuses on one location per account. That keeps the product reliable for the core day-to-day: table sessions, checkout, staff access, inventory, reservations, and reports inside a single hall. Multi-location management is on the roadmap, but it needs careful handling for consolidated reports, location-specific staff, and separate operating settings. For example, a two-branch operator needs different table layouts, staff lists, and cash reports per location, not just one larger table list. Until that is ready, each location should be evaluated carefully. Contact us before using CuePoint for multiple branches.
Not yet. CuePoint does not currently offer a public API for custom integrations. The product is focused first on making the core billiard hall routine stable: table timing, checkout, reservations, staff roles, reports, memberships, loyalty, and inventory. A public API would need authentication, rate limits, permissions, documentation, and support commitments before it is safe to expose. For example, syncing CuePoint transactions into accounting software is useful, but it must not put your hall's data or daily operations at risk. If you have a specific integration in mind, tell us what system you need connected and what it should do. We will use those requests to prioritize future API work.
Security & Data
Your CuePoint data is stored on managed cloud infrastructure. Traffic between your browser and the platform uses HTTPS, and access requires signed-in accounts with staff roles. Cloud storage is important because staff can use multiple devices while still seeing the same live table and checkout state. For example, an owner reviewing reports and a cashier closing a session are working against the same central data rather than separate local files. This avoids the common spreadsheet problem where the latest copy is on one machine. Use strong passwords, invite only trusted staff, and remove users when they leave.
Yes. CuePoint reports can be exported to CSV within the limits of your plan. CSV is a practical format because it can be opened in spreadsheets, shared with accountants, or archived as part of your own records. The export path is meant to prevent lock-in for core reporting data. For example, an owner can export last month's revenue breakdown and product sales before doing accounting review. If you need a larger or unusual export, support can help assess the request. Start with the report export that matches the period or data category you need.
Only users invited to your hall can access your hall's data, and their access depends on their assigned role. Owners and managers can have broader permissions, while cashier or staff roles should only receive what they need for daily work. CuePoint internal access is limited to support, security, and billing operations rather than casual browsing. For example, a cashier should not need subscription settings or owner-level reports just to open tables and check out customers. This keeps daily operations fast while reducing unnecessary exposure. Review staff roles during setup and whenever someone changes responsibilities.
Yes. CuePoint includes CSV import for customers and products, available from Settings. Prepare a spreadsheet with consistent columns (names and contact details for customers), export it as CSV, and import it in one pass. For example, a hall moving off a notebook can type its regulars into a simple spreadsheet once instead of re-entering each person at the counter. Membership plans and loyalty points are set up in the app after the customer records are in. If your file is unusual or very large, contact us and we can help plan the cleanest path.
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